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Technology Enables Success
Information technology problems used to run in the background of a small business. While they could be annoying, they didn’t so much affect your ability to serve customers and fix problems. However, the world of today is much different than the world of 1998. Websites are no longer just “nice-to-haves.” They’re essential.
Along with having a presence, the user experience is of the utmost importance. Customers value websites with next-to-nothing downtime that treat their web pages as more than glorified business cards.
When they have questions about a product, service, or issue related to either one, they want to know they can conveniently reach out and get answers. If your website isn’t equipped for these purposes, they’ll go to one of your competitors. We know because a lot of our clients came to us after partnering with companies that didn’t value IT management the way that we do.
When it comes to ensuring your IT presence, we have a few different areas we like to focus on. Let’s examine each one.
always own and control your name
Brand identity is important. And these days, branding is about more than having a great business name and logo. You also need a home on the web that aligns with what you do and what you call yourself. It’s often not easy to pick a great domain name because just when you think you’ve got the perfect one, you find out it belongs to another company, or someone has purchased it and is just sitting on it waiting for you to come along and pay them $50,000 for it.
We don’t let you make those mistakes. We offer access to great domain names at reasonable prices. We’re also business consultants, so we can help you find a domain name that speaks directly to your brand identity and establishes a strong presence on the web. But simply having a domain name isn’t enough. You also need a place to put it so the average user can see it when they log onto the Internet.
Get help managing your company mail
All of our websites come with email addresses that make it easy for your customers to find and communicate with you. Email is considered the lifeblood of a small business and with good reason. Through your company-branded email address, you make it easier for prospects and customers to reach out to you with questions or for ongoing support.
In fact, while many business owners spend an inordinate amount of time trying to build out their social media presence, multiple studies have shown that more people use email, and it is usually the first thing they check every morning.
The reason they check it is simple: that’s where the things that matter most tend to be handled. We can get your team set up and ensure those lines of communication stay firmly established. And if you have any issues with your email, we can support you there as well.
With SSL protection
Every domain needs hosting in order to be seen by the public. At Status26, we take care of that, too. We do it with affordable prices and flexible packages that allow you to launch without a strain on your overhead.
And one of the biggest IT issues you could face as a small business owner — downtime — is something we aggressively guard against. If you ever do have a service outage, our experts work quickly to address the issues and get you back up and running.
But beyond attacking the threat of downtime head-on, we also help you cope with common web hosting issues like the following:
- You’ve uploaded your site but it’s not yet visible: when this happens, it typically means you’ve loaded an old version of the site or you’ve uploaded to the wrong location.
- Your changes to the existing website aren’t showing up: in this scenario, it’s probable that your cache needs to be cleaned out.
- Your site is suddenly down, and it’s not a hosting issue: these issues often pertain to your DNS settings.
- None of the images on your page are displaying: could have been accidentally loaded to the wrong folder or maybe they simply need to be uploaded again due to a corruption in the initial transfer.
Mistakes happen. You have a business to run and shouldn’t have to burn calories trying to figure everything out for yourself. If you ever encounter errors like these, we’re good at the troubleshooting.
Why IT Support Is So Important
Managed support of your IT and potential issues surrounding it is so important for one very simple reason: your customers depend on you, not us. They need your intelligence, skill, expertise, and effort. It’s hard to give that 100 percent when you’re worried about a weird technical issue that we can handle.
By focusing on your business, you also can get more productivity out of your employees, thus saving you time and money. Inevitably, this will improve your bottom line.
At Status26, we want to put you in the best possible position to succeed, and the way we do that is to focus our efforts on your IT, so they don’t become a part of your business. They need to run in the background, in other words, and we’re here to make sure they do. Contact us today if you’re ready to work with a partner who knows your name and is as committed to your success as you are.